Thursday, September 18, 2008

Speakeasy Forgets The Regulatory Compliance Fee

My bill was a little lighter this month, due to what is apparently a bug in the latest version of Speakeasy's billing platform. I wasn't charged the customary, and dubious, $5.35 "Regulatory Compliance Fee." Since I couldn't believe that they had actually gone and done the right thing by ditching this bogus fee, I opened a ticket with support. As always, speakeasy's support is a pleasure to deal with and they promptly answered that there was a known bug in their billing software and assured me that I would be charged the correct amount. Gee, thanks.

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