I didn't really care for Babies R Us in the first place. However, we were given several gifts for the birth of our second daughter which ended up being things we already had. We happened to be in the market for some other items that BRU does sell, so we figured we would return the unopened, extra items to our local BRU (as we have done before), accept the store credit, and use that to cover the cost of the items we do want. Unfortunately, I was informed by the customer service individual that she couldn't accept the items without a receipt. No reasoning changed her mind, so at that point I announced that we will be taking our money elsewhere. I would expect companies to want my money in this economy, but who am I to tell them how to run a business.
I think Babies R Us may be on the trail of Circuit City. Is there a phrase for this, a la "Jumping the Shark?"
8 hours ago
5 comments:
I think it's called "dropping the baby."
Nice!
Response (Cheyenne Bird) - 04/27/2009 05:22 PM
Dear Mr. Kevin Dwyer:
Thank you for contacting The "R" Us Family. I would like to apologize for the delay in our response to your inquiry. We appreciate the time that you have taken out of your busy schedule to let us hear from you.
I am so very sorry to hear that we have lost a valued guest over our very strictly enforced return policy; no receipt, no return.
Thank you once again, Mr. Dwyer, for contacting The "R" Us Family. If you find that you will need any future assistance please contact us at 1-800-869-7787.
Sincerely,
The "R" Us Guest Relations Team
Don't shop Toys R Us
they will sell you a recalled item (unsafe for your children to use) and if you bring it back they will not refund it. (They will tell you that since the item was recalled it is off from they system and since it is no longer in they system you are not getting your money back!)So you will not be able to replace a dangerous, defective toy for your child!!!
I will never shop there ever again.
Stay away for your own good.
Congratulations on the second little one bro! Hope things are going well with you and the fam. :)
Post a Comment