I didn't really care for Babies R Us in the first place. However, we were given several gifts for the birth of our second daughter which ended up being things we already had. We happened to be in the market for some other items that BRU does sell, so we figured we would return the unopened, extra items to our local BRU (as we have done before), accept the store credit, and use that to cover the cost of the items we do want. Unfortunately, I was informed by the customer service individual that she couldn't accept the items without a receipt. No reasoning changed her mind, so at that point I announced that we will be taking our money elsewhere. I would expect companies to want my money in this economy, but who am I to tell them how to run a business.
I think Babies R Us may be on the trail of Circuit City. Is there a phrase for this, a la "Jumping the Shark?"
1 day ago